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Resource Manager

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Your main focus will be on staffing within cross-functional teams and across service lines. You may oversee administrative support staff, but will generally have no supervisory responsibilities. With minimal supervision on a day-to-day basis, you'll work independently, setting your own priorities.
Responsibilities
• Working with the portfolio management team to establish a cross-functional eCommerce resource management model.
• Responsible for managing and tracking cross-functional resources against eCommerce Roadmap.
• Review actual and projected resource utilization for projects. Anticipate availability of people and proactively decrease the time that people spend unassigned, while balancing the workload of all client-serving individuals
• Use scheduling tools to forecast hours needed for a project, track actual utilization, and monitor total headcount. Raise any concerns to Resource Management leaders
• Help integrate new hires into teams, explaining the resource management process
• Prioritize staffing decisions based on engagement risk, specialization requirements, timing constraints, staffing continuity and geographic considerations
• Identify over- and under-utilized personnel, and bring in additional resources to balance their workload with their peers
• Negotiate with cross-functional teams to meet staffing priorities within eCommerce
• Consult with Resource Management leaders as needed, to overcome any outstanding issues or conflicts

Knowledge and skills requirements
o Strong analytical skills, with attention to detail
o Familiar with resource management methodologies
o Proficient in Scheduling tool and other Microsoft applications
o English language skills - very strong written and verbal communication
o Proficient at negotiating and managing conflict
o Proven client service focus, with an ability to resolve issues quickly, with a sense of urgency
o Strong problem-solving skills
o Flexible in adapting to constantly changing priorities
o Outstanding teamwork and interpersonal skills
o Confident at working independently, with an ability to self start
o Adept at handling multiple tasks, with strong organizational skills
o Demonstrated change agent ability

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