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Research Coordinator

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The Research Coordinator will be a critical part of a team that plans and executes user studies using employees as participants. You will own organizing and scheduling a high volume of user studies and must be ready to hit the ground running. The ideal candidate will be a detail oriented, experienced planner with the demonstrated ability to respond effectively and efficiently while maintaining flexibility, composure and a good sense of humor. S/he must act as an organizational guru, work effectively with internal teams, possess great communication skills, and have the ability to shift gears at a moment’s notice.

Responsibilities include:
•Scheduling a high volume of user studies with employees, including rescheduling as needed
•Working directly with the user researchers, tech support, and program manager to ensure the studies run smoothly and that users receive all relevant information
•Providing follow-up correspondence to users and ad hoc customer service
•Tracking scheduling status in a daily report and escalating critical details to the broader team
•Identifying opportunities to improve scheduling efficiency, general processes, and the participant experience
•Assisting in the project coordination of other activities as needed

Basic Qualifications:
•1+ years of recruiting coordinator, scheduling, or admin experience
•A whiz with Microsoft Outlook and proficient with other MS Office tools

Preferred Qualifications:
•High level of professionalism and ability to maintain highly confidential information
•Ability to handle administrative details independently, while exercising sound judgment on when to include the broader team
•Ability to work in a fast paced, quickly changing environment with tight deadlines
•Exceptional attention to detail, time management, and organization skills
•Strong verbal and written communication skills and superb customer focus
•Bachelor’s degree
•Customer service experience

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