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Research Assistant

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This Comms UX Research Assistant team enables the Comms group to make faster decisions by establishing an evaluative research pipeline. As the scope of Comms grows, they need to conduct weekly studies to evaluate basic usability concepts. 


Position Overview:
Under general direction, performs moderately complex research and experimentation following and suggesting improvements to best practices. Assists with projects and may perform independent research or various clerical and editorial duties; compiles, processes and analyzes data.

Top 3 Daily Responsibilities:
* Assist with user testing preparation activities
* Assist with data collection activities from a variety of research methods
* Observe usability testing sessions, taking notes, and providing detailed transcripts for the team

Key areas of responsibility (training provided)
* Sets up and operates user research lab equipment
* Executes planned experiments in a repeatable manner
* Conducts experiments in the lab
* Conducts experiments in the field
* Provide suggestions to improve current best practices
* Performs other duties as assigned

Required Skills:
* BA in psychology, anthropology, human factors or other relevant field
* Open to new grads with internship experience or master's projects
* Passion for communications and messaging apps
* Understands basic (user experience) research methods
* Skilled at conducting in­-person interviews
* Comfortable with and skilled at analyzing large qualitative datasets (e.g., interview videos, transcripts, open­-ended survey responses)
* Understands basic statistical concepts

Nice to Haves:
* Preference for a B.S./B.A. (in progress or completed) in Human Factors, Psychology, HCI/Computer Science, Social Science, Anthropology, or other field focusing on human behavior and/or human computer interaction
* Experience in video editing is nice to have but not necessary
* Excellent people skills
* Flexible working style
* Strong desire to learn
* Detail oriented
* Excited to work in a fast­-paced team environment
* Can work independently and be flexible by adapting to changing schedules and different projects
* Strong oral and written communication skills                                                                           

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