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Reporting Analyst

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We are looking for a reporting analyst in a fast-paced production reporting department, this position will define, develop, and distribute analytic reports on customer operations activity, including call volume, sales, and related business transactions. The role is approximately 55% daily production reporting, 30% operational review and analysis (jointly with program management staff), and 15% report development (some individually with desktop tools such as Microsoft Access and Excel).

Duties and Responsibilities:
• Generate and distribute daily production reports on key Listener Care performance metrics
• Interface with program mangers and vendor managers on required report content
• Respond to inquiries on report content
• Create and modify production reports as needed based on changing business needs
• Support ad-hoc reporting requests which provide custom views of available data
• Provide analysis on key performance measures included in reports
• Participate in joint reporting development projects with related departments

Supervisory Responsibilities:
• There are no supervisory responsibilities associated with this job
Minimum Qualifications:
• Bachelor’s Degree in Business or Computer Oriented Field
• 3 Years Experience in Reporting and Data Analysis

Requirements and General Skills:
• Interpersonal skills and ability to interact and work with staff at all levels
• Excellent written and verbal communication skills
• Ability to work independently and in a team environment
• Ability to pay attention to details and be organized
• Ability to project a professional image over the phone and in person
• Commitment to “internal client” and customer service principles
• Ability to handle multiple tasks in a fast paced environment
• Willingness to take initiative and to follow through on projects
• Spelling, grammar, proofreading and editing skills
• Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast paced environment
• Must have legal right to work in the U.S.
Technical Skills:
• Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access), including:
o MS Excel Macros, Pivot Tables, Charts, and Formulas
o MS Access Database Creation and Query Design
• Google Analytics knowledge and work experience and absolute must
• Working knowledge of SQL query language, preferably in a Teradata database environment
• Experience with web-based reporting tools such as Cognos or Business Objects highly preferred
• Understanding of basic networking concepts and functionality

Email resumes to rhmartinez@aquent.com

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