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Quality Assurance Specialist

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As a QA specialist within the Customer Relationship Marketing Team you will be testing and review email, in-game communications and website content to ensure excellence in execution. Supporting the CRM creative, production and campaign management teams you will also have broad cross-functional stakeholders, including product, Public Relations, Consumer Marketing and Studios.  

Duties and Responsibilities: 
• Assists in executing the email campaign plan by performing thorough testing, including proofs, copy reviews, production process, audience validation, localized versions 
• Undertakes quality assurance for the game web pages 
• Identifies and documents defects in a clear and concise manner using the issue tracking system 
• Makes recommendations for implementing systemic fixes to avoid issues persisting 
• Supports the campaign management team in other the execution tasks as and when identified 


Requirements 

Technical 
• Experience in quality assurance within a marketing field (required) 
• Experience with quality assurance testing of web clients and applications (preferred) 
• Experience with quality assurance testing of email clients and service providers (preferred) 
• Understanding of the email campaign process (preferred) 
• Experience and familiarity with multiple gaming platforms and genres (preferred) 

Non-Technical 
• Excellent written/spoken English. 
• Sharp attention to detail 
• High school diploma or equivalent. 
• Strong interest in video games. 
• Must possess excellent communication skills. 
• Team player. 
• Honesty and a strong work ethic. 
• Aptitude to learn quickly and effectively. 
• Ability to remain focused in a team-oriented environment. 
• Availability and flexibility to work forty or more hours per week

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