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Quality Assurance Specialist

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This role is responsible for helping to create the best possible reading experience for customers by use of technology. The successful candidate will be methodical, analytical, objective, and goal-focused with a driving need for accuracy and attacking difficult problems. They will be a strong communicator, able to bridge between technical and non-technical teams. They will be comfortable in a fast-paced work environment with proven ability to be successful in an evolving business.

The QA Specialist will:
- Rigorously test devices to ensure compliance with established standards.
- Be able to provide recommendations and improve the existing process and functionality for better customer experience.
- Think creatively to resolve content issues and identify scalable solutions that enable delivery of a high quality product.
- Help to establish process and quality guidelines to ensure quality levels are consistently maintained.
- Maintain meticulous reporting and tracking, present findings to internal and external stakeholders.
- Be able to work cross-functionally to communicate errors, perceived errors or product improvements.

Basic Qualifications:
- Expert knowledge of Hindi language and language structure. Nice to have knowledge of one or more of the following Indic languages as well: Marathi, Gujarati, Tamil, and Malayalam
- Bachelor’s degree in English, Communications, or similar required
- 2-5 years of experience in editing, quality assurance or publishing-related operations
- Excellent written and oral communication, ability to bridge technical and non-technical issues
- Expertise with MS Windows and MS Office tools, specifically MS Excel
- Ability to work with technical and non-technical business owners to get things done
- Experience working with digital text (e.g., website editing or design, digital content, digitization, etc.) strongly desired, including familiarity with HTML and CSS
- Flexibility with changing programs and processes

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