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Project Manager/Partner

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Our client's Bundles team is looking for a dynamic, experienced Project/Partner Manager to join our Bundles Operations team in our El Segundo, CA offices. Bundles Operations, a strategic business group, gives customers the opportunity to receive a complete, integrated bundle of TV, high speed internet and phone services through contracting with national and local broadband service providers to enhance the in-home consumer experience.

Description:
The Bundles Project Manager will be the primary operational liaison between my client and his or her assigned partner with focus on managing partner initiatives, processes and marketing offers to improve the customer experience. The position will be accountable for conducting business process reviews, workflow discussions, systems analysis, testing, tracking, reporting and will be counted on as the subject matter expert for the projects being managed. The project manager is expected to work independently; activities will include working with cross-functional groups within (e.g., Sales Operations, IT, Marketing, Customer Service, Marketing, Product Management, etc.) and external partners to identify solutions and enhancements for program operations, documenting the associated requirements, policies and system requirements accordingly.

Responsibilities:
• Lead project teams in the development and implementation of multiple cross-functional projects
• Coordinate with internal departments and external partners to ensure project milestones are met
• Evaluate business unit decisions to ensure they are in the best interest of customers and the company, identify issues, develop alternative solutions and/or escalate as necessary
• Develop and maintain standard project documentation such as project plans, agendas, action items lists, business rules/requirements, process flows, test cases, etc.
• Prepare launch go/no go checklists, develop detailed business requirements, review technical requirements, and create contingency plans
• Create and distribute ongoing reporting and analytics regarding program metrics
• Facilitate meetings and provide accurate and timely updates to management and impacted cross-functional departments
• Perform and coordinate user acceptance testing (UAT) with internal business partners and external partners, manage issue and resolution for project related defects and production issues
• Identify existing and potential problems in current systems and processes and develop the appropriate solution proposals
• Provide project updates to Senior Management
• Occasional travel

Qualifications:
• Bachelor's Degree and 5-7 years relevant experience (large-scale, multi-disciplinary project management, sales operations, etc.) required
• Ability to effectively operate within a diverse environment and with cross-functional groups
• Strong problem-solving and analytical skills, including a qualitative and quantitative skill-set
• Leadership qualities, including meeting facilitation, time management, organization and ability to influence
• Demonstrated success in managing external partner relationship
• Demonstrated aptitude for analyzing complex issues and developing the appropriate solutions
• Flexibility and the ability to accommodate change
• Excellent communication skills, including the ability to tailor communication to the audience in order to achieve the desired result

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