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Project Manager/Copywriter

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Looking for half project manager and half copywriter for our telecom client in sunny California. The ideal candidate for this hybrid position can project manage and has documented experience writing customer-friendly, support-oriented website copy and managing large volumes of content.

RESPONSIBILITIES:
• Research, write and edit new online customer-facing Support content for B2B customers, and review/maintain existing content.
• Facilitate weekly cross-functional meetings with Area teams to identify call drivers and develop new content.
• Act as liaison with Legal Department on new or edited Support content.
• Manage vendor relationships for outsourced content creation.
• Perform gap analysis and maintain logs and content inventories.
• Assist with employee communication of new online customer Support enhancements.
• Content entry and application management of Adobe’s “Publish” tool.
• Perform QA for new content and User Acceptance Testing for project implementations.
• Assist Project Manager with other project-related tasks as needed.
• Experience using a CMS, and copywriting / editing for clients.

Note: Although the majority of the work will be M-F during business hours, the candidate must be willing to work late night/early morning (including weekend nights) as needed for project implementations, which could be anywhere from 2-6 days per month.

QUALIFICATIONS:
• Bachelors degree in English, Journalism or Marketing, or related discipline
• 2-3 years professional writing experience with customer-facing content (please include 3 samples of your previously published work)
• 1-2 years web design or intranet (CMS) management experience
• 1-2 years wireless (or other high tech) experience
• Excellent verbal and written communication, organizational, interpersonal and analytical skills
• Detail-oriented, excellent follow through, ability to multitask, manage projects and workflow, and work well under tight deadlines in a fast paced environment.
• Must be a self-starter who is comfortable working independently.
• High proficiency in MS Office (Word, Excel, PowerPoint, Project) required; proficiency in PhotoShop
• Proficiency with Adobe’s (formerly Omniture) Publish tool is highly desired, but not required.

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