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Project Manager (Operations Leader)

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Need people who've worked at agencies before building websites....

The Operations Leader is an advanced practitioner of the art and science of Program Management. He/she specializes in managing large complex campaigns and Marketing Services initiatives. The candidate will work very closely with the Client Services, Performance Marketing, Creative, Strategy, Analytics and Technology teams to effectively manage estimates, scopes, contracts, resources, and schedules while ensuring the quality standards of our deliverables. He/she should have in depth knowledge of commonly used project management concepts, practices, and procedures and have extensive knowledge of digital deliverables in marketing channels and for large-scale site and app builds. An innate curiosity for how things work and a passion for lifelong learning is essential in this position – every day eBay Enterprise embarks on new projects in a rapidly changing eCommerce landscape. The successful candidate will dive into new challenges and consider them learning opportunities, close learning gaps independently, and demonstrate a spirit of strategic partnership as the lead problem-solver for challenges that arise across all eCommerce channels.
Job Requirements
• Lead fact-gathering sessions to capture current state and future state processes as well as to capture and mitigate areas of risk.
• Manage project documentation and capture requirements from all functional stakeholders.
• Lead cross-functional meetings, provide project status and drive open issues to resolution.
• Present status updates on portfolio of initiatives and own issue resolution for initiatives.
• Analyze, recommend and drive process and program improvements across functional teams.
• Write up and present Work Request Forms, manage Detailed Estimates and Design Requirement Documents for portfolio of projects.
• Manage project escalations and drive project issue resolution to ensure timely and successful project launches
• Manage team responsibilities including but not limited to: conversion, data validation, UAT testing, process engineering and documentation, training and ongoing product support.
• Focus on operations delivery initiatives to increase revenue and customer experience and decrease expenses.
• Communicate risks and opportunities to stake holders. Develop action plans to resolve open project issues.
Essential Skills & Experience
• A minimum of 10 years experience in a program and/or project management role in a Digital Agency, Internet or Technology environment.
• Extensive operations and project management experience with an online agency or technology company.
• A “Master of Scoping” who leads and manages best in class scoping process for current and prospective clients.
• Ability to team well with Client Services leaders to co-own the P&L of existing client relationships.
• Excellent problem-solving and analytical skills.
• Strong communication skills. Must have the ability to gasp complex issues and translate them into easily understandable terms.
• Strong initiative and the ability to simultaneously manage multiple projects throughout various stages of the project life-cycle.
• Exceptional interpersonal skills focused on the ability to educate, coordinate and lead interdisciplinary teams through projects of short and long durations.
• Demonstrated experience in developing and rolling out business and operational processes.
• Ability to interface effectively with team members from all functional disciplines as well as senior management.
• Ability to set expectations among internal and external groups regarding scope, timeline and quality of deliverables.
• Ability to operate in a fast paced, rapidly changing environment.
• Proficient with business software and tools related to the discipline (MS Office Suite, Project, Visio, Graphics and Presentation Software).
• Minimum educational requirement: BA/BS

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