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Project Manager II

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General Responsibilities:

Utilize standard project management methodologies to independently manages small or medium-sized projects or, assists in the management of larger, more complex projects. Identify and manage resource requirements to meet schedules and objectives. Accountable for managing project scope, time, quality, and budget to meet objectives and deliverables. May work with external vendors. Create and communicate detailed project plans. Coordinate implementation processes including, progress tracking and reporting, and documentation. Actively lead risk mitigation and management. Lead problem resolution as issues arise. Facilitate critical trade-off decisions between investment, schedule and customer benefit.

Responsibilities:

Manage all project elements on the business side, including coordination with product management and TPMs to ensure business and product stay aligned. This involves leading meetings with and directing VIP Access team members in some tasks and taking on specific tasks related to the below projects as necessary:
• Business side projects include partner communications plan, training plans, product implementation plans, on-boarding of hotels into VIP Access, changes to hotel and program reporting, monitoring hotel compliance, synthesize partner feedback, develop and report on key success metrics, develop process/product improvements in the form of business requirements
• Communicate project status and success metrics to key VIP Access stakeholders; resolve problems that arise escalating when necessary
• Communicate and champion any necessary changes/process improvements with key product stakeholders
• Must be business and tech savvy; big-picture vision also with drive to deliver timely results
• Strong problem solver
• Understanding of hotel operations
• Project management expertise
• Strong written/verbal communications skills
• Experience with training or B2B marketing communications a strong positive

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