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Project Manager-Email Producer

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Project Manager-Email Producer

Digital Messaging Product team is looking for an individual to support the creation and refinement of new and existing email, SMS, and push notification messages across the enterprise. This role partners closely with other technology teams, third-party vendors, and business lines to identify new opportunities to enhance customer experience, define intent, and ensure the successful launch of messages to our customers.

We’re seeking a dedicated, disciplined professional who excels in a team environment and can communicate effectively with and influence partners across multiple levels of the organization. Strong IT knowledge, attention to detail, and ability to adapt to a dynamic agile environment are essential to succeeding in this role.

This is what it takes to join the team:

--A background in digital technologies with an understanding for email products and interfaces.

--Passion for delivering meaningful messages and experiences in a digital world.

--Experience in IT development environments with strong knowledge of agile processes.

--Strong verbal and written communication skills, ability to tailor messages to multiple audiences at different levels.

--Ability to lead multiple projects, including demonstrated ability to meet commitments, build consensus, negotiate resolutions, and garner respect from other teams.

--Strong analytical skills, ability to solve problems quickly, assess opportunities and implement changes to enhance experience.

This is what you’ll do:

--Manage the implementation of new messages, including email, SMS and push notifications, from initial concepts through delivery.

--Work with LOB partners to finalize intent and obtain necessary process approvals, in addition to coordinating the testing and validation of E2E processes needed to send messages.

--Ensure all aspects of risk, compliance, and process controls are well-managed and followed.

--Support multiple teams and Lines of Business and projects of various sizes.

--Act as the lead for new projects, while engaging and supporting our team to ensure the best solution is developed for each message.

--Develop and deliver new messages, including configuration, HTML coding, testing, contribution and launch activities.

--Provide clear and concise communication with project team and mid-level management.

Basic Qualifications:
--Bachelor’s Degree or military experience
--2 year of experience in Project, Process or Product management
--1 year of experience working with a Technology team
--1 Year of HTML/CSS Coding Experience

Preferred Qualifications:
--Master’s Degree in Business, Computer Sciences, or Business Administration (MBA), PMP, Product Management, or Six Sigma Certifications
--2 years of experience with a Technology team
--2+ years of Digital Experience
--2+ Years of Process Management, Operations management & Supplier management Experience
--2+ years Agile Environment Experience
--Capital One Experience

Location: Richmond, VA

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