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Project Manager

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The project manager's role is the overall responsibility for the successful planning, execution, monitoring, control and closure of a Global Support Services portal project.

Job Duties
•Drive the end-to-end project process across various functional teams, from resource planning through deployment
•Set and manage expectations with clients and the internal team around timelines, scope, and budget
•Develop and manage the project plan within a scrum framework (task list, schedule, resource assignments)
•Manage overall project communications, including meeting facilitation, weekly status reporting, and project information/documentation management
•Work with project teams to estimate and manage project budget
•Work to remove blocking issues impacting the project schedule and scope
•Manage project risks by defining and driving the mitigation plan
•Lead the change management process when there are changes to project scope by assessing the impact to the project schedule, budget, resource plan, and overall product quality
•Work to set expectations of roles and responsibilities within the project team
•Drive sign-off/approval from clients and the internal team on key project deliverables
•Interface with clients and internal teams to ensure deliverables are completed on time with the appropriate quality
•Evangelize the project process and promote can do attitude

Role and Responsibilities
•Evaluate project objectives and develop a project plan within the parameters of the budget, time, and scope
•Identify and analyze tasks needed to execute projects and meet stakeholder’s expectations
•Monitor the health & progress of projects on a daily, weekly, and monthly basis
•Participate in phase, milestone, and final project reviews
•Delegate & direct resources to ensure adherence to project plan
•Maintain all relevant documents, reports, and other project deliverables and ensure availability
•Actively coordinate, integrate, and provide input for project activities
•Utilize quality improvement tools and perform risk analysis and risk mitigation
•Evaluate and manage discrepancies & changes; implement appropriate corrective action
•Develop and maintain effective communication vital to project success
•Participate in the governance for the project and provide updates
•Vigorously support the project and influence the team
•Develop and implement project management processes and policies
•Define purpose, clear roles, tasks, milestones, budgets and measures of success.
•Ensure projects are completed in accordance with all Risk, Compliance, Branding, and other relevant guidelines
•Provide action plans to mitigate risk and help implement them, when applicable. Monitor financial delivery and issue management processes, escalating issues and variances to budgets where necessary.
•Act as a communication channel for ongoing project management status and issues, and setting business expectations.
•Plan, execute, monitor, control and close projects
•Monitor and report the progress of the project
•Utilize scheduling resources and time management
•Identify, procure, and maintain all necessary resources
•Maintain project deliverables and documentation
•Communicate with stakeholders & sponsors
•Provide project guidance and direction
•Identify risks and issues
•Identify and implement necessary changes
•Change and escalation management
•Support the team and the PMO
•Additional duties/responsibilities may be assigned

BASIC QUALIFICATIONS:
•10+ years’ experience in designing, deploying, and supporting large scale, multi-store front, and global portal solutions.
•Systems management design and implementation experience.
•Must be able to proactively communicate status and identify risks.
•4+ years in Agile/Scrum Development projects (Must Have)
•One or more of the following certifications: PMI Project Management Professional (PMP), PMI Agile Certified Practitioner (PMI-ACP), Scrum Alliance’s Certified Scrum Professional (CSP), Scrum Alliance’s Certified Scrum Product Owner (CSPO),

ADDITONAL QUALIFICATIONS / DESIRED:
•Possess a general understanding of application programming, database and system design
•Experience managing dynamic websites, web services, personalization, web analytics, and content management solutions
•Outstanding Client Interfacing skillset with the ability to consult, facilitate, and present strong problem solving
•Dynamic and outgoing personality with the ability to take on multiple projects and excel in a fast-paced environment
•Experience in managing and delivering across a combined in-source/out-source environment.
•Systems management design and implementation experience.
•Excellent presentation, written and verbal communication skills.

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