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Project Manager

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Position Summary
This position will manage projects for a team working on a variety of ExtraCare projects primarily related to email, direct mail and customer segmentation. The project manager will report to a Senior Marketing Manager and collaborate directly with the whole project team. The focus will be on project management, process design and implementation. The responsibilities include development & management of production calendars to drive timely completion of projects; quality verification and problem solve as needed; assessment of process efficiencies for execution of marketing campaigns (primarily email and direct mail); defining improvement opportunities and being a leader of change. As a key member of the Loyalty & Personalization team, this position will be collaborating with many different internal departments (e.g., Creative, Marketing, Insights & Analytics) and external/agency partners (e.g. Email Service Provider, Data & Analytics).

This Project Manager’s primary responsibilities will be, but are not limited to:
1. Develop and maintain task & project schedules, including key milestones and dependencies
2. Manage project communication, trouble-shooting and problem solving, including quality control, workflow analysis, data movement, task prioritization and risk mitigation
3. Collaborate with a variety of departments and contribute to the development of innovative solutions that maximize efficiency and effectiveness
4. Lead daily/weekly status meetings with the working project team

Required qualifications of this Project Manager are:
1. 3+ years of strong project management
2. Nimbleness, ability to multi-task and adjust workload to meet changing priorities
3. Ability to function in a fast-paced, high energy, collaborative environment
4. Extreme attention to detail
5. Superior communication skills, both written, oral and interpersonal
6. Experience in negotiations, influencing others, problem solving and managing conflict
7. High proficiency with MS Office, specifically Outlook and Excel
8. Proven track record of delivering high levels of customer service to internal/external customers

Preferred qualifications of this Project Manager are:
1. PMP certified
2. Experience working in a marketing or advertising agency
3. Retail experience

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