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Project Management Support III

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The Project Management Support III, will lead, manage, and facilitate activities related to Front Door and RMO project delivery tools. This Analyst will be responsible for translating business requirements and desired functionality into actionable technical plans, and interacting daily with system users to deliver resource and business reporting and analysis.

This individual will act as a liaison between the Front Door team and Delivery Services Chief of Staff and one or many internal Business Sponsors. He or she will consult with stakeholders, management and project teams to assess system requirements and evaluate the organization's use of the tools versus its needs and recommend improvements. They will also be responsible for communication to the user community and will become a key resource for responding to user questions. Responsibilities include:
• Providing system support to the roll-out of new Front Team processes and procedures
• Acting as a liaison between the Front Door team and Delivery Services Chief of Staff and the user community, including gathering user requirements
• Delivering complex reports to meet business requirements, including Daptiv Custom report development using Cognos 10 and custom reports using excel and other adhoc tools for reporting
• QA Testing of configuration and functionality changes to the tools
• Contributing to the implementation of improvements in standard solutions and processes
• Managing user facing release projects across all project delivery systems of record
• Responding to user questions, including providing one-on-one demos as needed

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