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Project Lead - UAT / User Acceptance Testing

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We are seeking a talented, highly motivated Project Lead with strong analytical skills to join the team.  The Project Lead will be supporting Sales, Marketing, Call Center Management and Executive Management.

Description:
The Project Lead will be responsible for working the manual processes required to support the business. This individual will also support the procedures, UAT efforts and process improvement. The person will be expected to challenge the status-quo and look for process improvements as well as implement approved changes.

Responsibilities:
• Manage UAT efforts including writing the UAT test plan and test cases, executing test cases, managing defects to resolution, and providing executive level reporting on UAT progress.
• This individual is expected to understand new projects and functionality going into a release and serve as the SME for the team.
• Provide accurate and timely updates on SLA processes and proactively inform management when service levels are not being met.
• Manage production issue, work to resolve and provide updates/set expectations to impacted departments
• Create and/or update process documentation for efforts being supported by the team
• Help manage the workload of the analysts with the guidance of management
• Support internal functional departments (i.e. Marketing, Sales, Customer Service, Home Services, Legal, IT) as needed to ensure the success of the business
• Develop and maintain standard project documentation such as process and procedures, project plans (as needed), agendas, action items lists, business rules/requirements, process flows, test cases, etc.
• Become a SME for the business
• Identify process and procedure improvements and implement changes to help drive efficiencies
• Pull reporting on an as-needed basis. Create and format business and operational reports using reporting tools

QUALIFICATIONS
• Bachelor's Degree and 5 years relevant experience (have a good understanding of commission processes, call center support, business analysis, process improvement, UAT, etc…)
• Demonstrable experience in leading/working multiple tasks concurrently
• Ability to effectively operate within a diverse environment and with cross-functional groups
• Strong problem-solving and analytical skills, including a qualitative and quantitative skill-set
• Leadership qualities, including meeting facilitation, time management, organization and influence
• Ability to work effectively with business and technical managers
• An aptitude for analyzing complex issues and developing the appropriate solutions
• Flexibility and the ability to accommodate change
• Excellent communication skills, including the ability to tailor communication to the audience
• Proficiency in standard Microsoft Office applications such as Word, Excel, Visio and PowerPoint
• Proficiency in learning new systems and applications (customer care, ordering, billing, etc…)
• Experience with call centers preferred
• Occasional travel required

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