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Program Manager Tech

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This group provides core services that the rest of the company relies on. These services include capabilities for customer profile and relationship mastering, assessing ecommerce transactional risk, in-product consumer marketing, and the generation of customer knowledge and insights that help drive results across the company. We want to make our services, capabilities, data models, and APIs easily understood for the various teams in the company that have dependencies on us or are looking to onboard in the future. We’ve begun the development of an internal Wiki site, but need someone to help drive it to completion. We’re looking for a self-driven person that can take our general goals for this content-based website and apply creativity and expertise to deliver a polished and highly effective end-product.

Objectives:
• Deliver a solid version 1 of our internal wiki covering all aspects of MKG services.

Scope of Work:
• Document existing vision for the site and a deliver a plan to deliver on it.
• Develop and publish content – both collecting existing content in the team and creating new content where needed.
• Create effective ways for various personas to navigate the content.
• Manage deliverables assigned to folks across the team required to deliver the site.

Skills/Experience Required:
• General program management skills – ability to work with various stakeholders across teams to develop a vision for the internal wiki and a detailed plan to deliver on it. Effectively manage execution of that plan and drive various dependencies and issues to resolution.
• Ability to ramp up with speed on both business and technical concepts. It will be important to be able to understand the content, at least conceptually, that we are delivering on the site. This require familiarity with APIs, data models, and technical details around onboarding to services.
• Ability to take new concepts and successfully translate them to clear language and graphical content that can be used to educate both business and technical audiences.
• Ability to read through PM and Dev specs to pull out and assemble relevant content for the wiki site.
• Ability to effectively organize content for consumption and create intuitive / simple navigation strategies.
• Ability to write concise, clear content aimed at both technical and business audiences.
• HTML / JavaScript experience.
• Ability to create and incorporate appropriate graphics to translate concepts.
• Wiki experience

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