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Program Manager

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Temp to Perm Program Manager role with our Fortune 500 Tech client!

Under supervision of the Director of Customer Marketing, this position will execute on strategies and tactics of the Customer Reference Program. This position will work closely with field sales, marketing and product teams to identify and recruit top-tier customer references, foster strategic relationships and promote customer success to influence larger, more strategic sales opportunities and enhance brand loyalty.

This individual will be responsible for maintaining continuous customer engagement and promoting our customer success to the broader customer, prospect, media, analyst, and partner communities. They will Manage and maintain the reference inventory by industry and product, including pipeline and reference requests across various use cases. They will work cross-functionally with various internal teams to market and highlight customer success, especially across all Corporate and Product Marketing teams; and will engage, directly with top-tier customers and channel partners to leverage and promote customer success stories.

Primary Duties:
Drive strategic, top-tier customer reference strategy:
• Recruit and manage high-touch reference relationships for strategic customers
• Create and maintain in-depth customer profiles and contacts; manage reference request fulfillment, and track reference activity and outcomes
• Drive opportunities for promotion and broad-based leverage of customer success assets
• Ensure Geo participation and increase program adoption and visibility
• Report outcome metrics for strategic customer engagement
• Foster and promote long-term, mutually beneficial customer relationships

Qualifications:
• Poise, discretion, and a demonstrated ability to interact directly with strategic customers, managing communications with them both individually and as a group
• Excellent verbal and proven written communication skills
• Strong interviewing skills
• Understanding of a broad range of marketing and customer communication activities
• Strong customer service orientation
• Demonstrated ability to work independently under pressure, managing resources and several
projects simultaneously
• Good working knowledge of PC tools including database management, word processing, spreadsheet and presentation tools
• Ability to manage processes on a worldwide basis
• Must be highly motivated, energetic, and positive with a proven track record of exceptional results in a team environment
• Strong project and program management skills

Technical Requirements:
• College degree or equivalent experience
• Minimum 3-5 years of sales or marketing communications experience, preferably in the high-technology industry
• Experience creating marketing communications materials
• Prior experience in a ‘customer-facing’ position

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