The role: As a program manager, you will work closely with the business strategists, designers, and engineers, to optimize the efficiency of our team. You will manage communications, drive the adoption of internal standards and processes, establish and track operational metrics and identify opportunities to further optimize and scale operations. The ideal candidate will be self-motivated, action-oriented, comfortable with ambiguity, and enjoy creating their own processes. This is a temporary position for one year, with the possibility of one year extension. The position will be based at The Client’s offices in Mountain View.
-Manage internal and external communications including internal mailing lists, team newsletter and team website
-Lead team meetings by preparing meeting agendas, taking notes, assigning action items, sending out minutes and following up on the execution of action items.
-Work with the team to establish and prioritize quarterly Objectives and Key Results (OKRs - performance metrics); lead regular review sessions to track progress and reprioritize/adjust as needed
-Identify opportunities to standardize and optimize operations across spaces, interactives, engineering and operations teams; develop new processes and drive their adoption
-Manage all non-technical aspects of interactive installation and updates in Experience Centers, especially coordination between local center staff, local Real-Estate and Facilities teams, Experience Studio staff, and vendors.
-Prepare scope documents, schedules, and other communication as needed to identify roles and responsibilities during the installations, and oversee the execution of these plans onsite.
-Ensure that only exhibits that have gone through the technical and design processes and meet the standards established by the Experience Studio EDLs and Technical Integrators are installed in centers.
-Connect with center operations staff regularly to understand how operational tools and exhibits are currently used, and identify new opportunities for features, tools, and interactives.
-Identify opportunities to standardize and optimize operations across spaces, interactives, engineering and operations teams; develop new processes and drive their adoption.
-Bachelor's degree with 1-2 years professional project management experience in at least one of the following disciplines: theater (stage management or technical direction), museum exhibit design, interactive software, architecture and construction, event coordination, office management, and/or product or project management.
-Or Master's Degree in theater, arts management, architecture, design, entertainment technology, or business administration
-Excellent communication abilities across business, creative, and technical disciplines
-Fluency using Google Docs, Slides, Sheets, and Drive Preferred qualifications
-Visual art/design and written communication skills
-Experience coordinating complex logistics and/or operational systems across multiple, highly interdependent divisions of work
-Experience with a broad range of Google products and technologies