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Program Manager

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Key accountabilities:
• Inventory management and catalogue updates
o Assist with identifying and initiating resolution for out of stock, managed inventory, and other inventory related issues
o Monitor and submit price changes as made by the buying team
o EOL products as needed through a vetting process between stakeholders
o Stop Assortment monitoring and communication
o Update general announcement dates for games to ensure accuracy online

• Project Management
o Main contributor in updating information on the internal sharepoint
o Review incoming Roadmap feature requests from International contacts, request any missing or clarifying information from requestor
o PM ratings and reviews on store – international support for tool support and feature improvements, attend meetings, liaison between US and stakeholders
o Manage regular conference calls and meeting schedules with Store field organization
o Track and manage responses for all inquiries and request from field stakeholders
o Consolidate and document learning and best practices throughout the fiscal year
o File and track tasks for onboarding and production
o Manage run-sustain tasks
o Manage the “Email me when available” tracker based on inventory availability
o Onboardings & date changes (through bugs)

• Promotions queue management
o Help the Regional teams to get the promotions live on the dates requested in the promo forms
o Work with legal to obtain T&Cs approval in a timely manner
o Work with merchandisers and buyers to get merch approval
o Enter in promotions into queue with necessary information
o Monitor change requests and update tickets as needed
o Work with merchandising/buying teams for any managed inventory needs
o PM any legal compliance projects in coordination with LCA
o Work with white labels (LATAM) – 3rd party vendor for promotions

• Product Onboarding
o Review daily product updates
o Resolve assortment issues with buying team
o Sort, consolidate new product onboarding requests by market
o Create onboarding tasks per market for production team
o Facilitate questions about onboarding’s from production team members
o Capture pre-orders, monitor start dates and update managed inventory as needed.

What you bring to the role:
• Strong experience and skill in project management, managing and tracking data and multi-tasking
• An understanding of product onboarding, inventory and sku management
• English and French language skills and experience of working with non-native language
• Spanish and/or Portuguese language skills is an asset (but not mandatory)
• Experience of working in a sales-driven business, preferably in online retail
• Experience of working with administrative tools
• Superb experience with Excel is a mandatory
• Strong computer skills, including Microsoft Office, Visual Studio
• Self-starter and a proactive problem solver with a drive to achieve results
• Excellent organizational and communication/networking skills
• Degree or equivalent experience.
• A character that exemplifies Company values including integrity, honesty, openness, personal excellence, constructive self-criticism, continual self-improvement, and mutual respect

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