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Program Manager

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CRM Program Manager
Responsible for managing web content management programs.

Responsibilities:
• Coordination of multiple vendor & Tenet workstreams: Salesforce-Marketo integration , Sitefinity program roll out
• Build & ensure adherence to an overall master Sitefinity implementation project plan & schedule
• Understand the responsibilities and goals of the various vendor teams
• Establish & lead a communication plan between the teams
• Work with teams to get agreement on program success criteria and manage to those
• Document the overall strategy for the Sitefinity program
• Work in close partnership with the Program Architect and report any risks or changes to Marketing Business Owners
• Identify and track program RAID with teams on a weekly basis
• Establish & manage a risk management strategy with Tenet and the teams
• Establish & manage status reporting procedures between the teams
• Establish & conduct regular, frequent status meetings with workstream leaders and with Tenet
• Create and maintain project documents, including meeting minutes, program requirements, etc
• Track and report regularly to Tenet on program cost and schedule against baseline
• Track & ensure completion of agreed-upon deliverables, on time and within budget
• Establish a procedure for escalation steps for all teams
• Establish & manage program change management procedures with vendors
• Create & deliver post-project review with key workstream leaders and Tenet

Qualifications:
• 10+ years’ of project management experience managing complex, multi-vendor integrated technology solution implementations
• Experience managing remote and cross-located teams
• 5-7 years of Digital Marketing experience
• PMP certified
• Strong leader with the ability to assess situations quickly and act decisively and assertively

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