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Program Manager - Consumer Credit

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Our client, a leader in the Financial Services Industry, is looking for a Program Manager with experience in Consumer Credit on a long contract basis (12+months).

In this consulting role the ideal candidate will partner with product management, channel and marketing leaders to design the near- and long-term customer experience across desktop, tablet and mobile platforms.

Responsibilities include:
• Quickly become an expert on EMV chip card offerings, the strategic plans to issue customers, and any relevant background to be effective in this role.
• Partner with vendor and internal partners to lead the digital customer experience for the pilot launching in Q4 2014.
• Lead the development of a microsite that educates consumers on EMV cards, plans and action, FAQs, and any other relevant information in order to support a smooth customer launch/rollout.
• Act as the lead business sponsor for the planning and execution of any other digital customer experiences components to be brought to market in partnership with digital channels, vendor and product partners, including UAT activities.
• Program manage a view of all digital activities for leadership view and status on this overall program.
• Ensure digital readiness for all components of every customer experience launch/release
• Support any additional digital activities necessary

Basic Qualifications:
- 8+ years’ experience in the digital customer experience arena ideally in digital product development.
- Strong consumer credit product background; preferably credit card/ EMV chip card
- 5+ years’ experience developing customer experience plans and roadmaps, and leading the work from a business execution perspective
- Exceptional partnership, collaboration and influencing skills. Demonstrated ability to lead effectively in a matrixed organization, develop partnerships with many business and functional areas, and leverage to drive forward this customer experience opportunity.
- Strong influencer skills. Ability to engage channel and management to create buy-in for goal setting and strategy/tactic development.
- End-to-end thinking - seeks to understand full chain of activities and business economics that impact customer and sales experience, as well as connecting experiences across multiple channels.
- Experience balancing multiple priorities and project simultaneously.
- Strong communication (both written and verbal), interpersonal and team facilitation skills.
- Bachelor's degree or equivalent

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