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Program Coordinator

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We're looking for a dynamic Program Coordinator to serve as the visible face for the initiative - interfacing with internal infrastructure product teams and users passionate about improving the experience for product developers, as well as leads and subject matter experts contributing to the program. 

Overall Responsibilities: 
- Work with developers to configure and troubleshoot product listing information 
- Work with developers to help them understand and implement support level requirements 
- Triage incoming bugs and feature requests, prioritize feedback for decision-making 
- Create and maintain product content as well as educational and program support documentation 
- Support program logistics, event coordination and planning 
- Engage with developer communities to evangelize the program mission and best practices 
- Collate and document best practices, identify gaps and opportunities for improvement 

Required Skills: 
- BA/BS degree (In lieu of degree, relevant skills or equivalent experience) 
- 2-3 years experience managing complex programs and interfacing with cross-functional teams 
- Ability to relate to a deeply technical audience (e.g., infrastructure engineers, software developers) 
- Self-starter, works well with ambiguity and is able to keep projects on track with minimal supervision 
- Strong attention to detail balanced by the ability to focus on the big picture 
- Excellent communication skills, ability to relate with people across functions and levels 

Nice to have skills/Not required: 
- Technical background, familiarity with software development lifecycle, tools and infrastructure <>

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