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Production manager - Packaging

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Duties & Responsibilities

Order Entry:

 Opens dockets and assesses materials received.

 Enters data for all jobs and project alterations in system.

 Ensures all procedures for internal job costing are followed.

 Orders barcodes and verifies barcode accuracy in each job.

 Ensures accurate information of design files, layouts and specifications received from sales and/or customer and coordinates

with appropriate sales and/or customer. Information is used to complete “Product Definition” of each job.

 Aids sales in the write-up of jobs, when required.

 Documents any and all correspondence pertaining to each job.

 Calculates appropriate price quotes for jobs from internal price guides, depending on account structure.

 Enters requisitions and coordinates outside services as required by Production department.

 Ensures PO numbers are received and quotes are prepared prior to job shipping.

 Completes all shipping papers.

 “Closes out” jobs within 48 hours of job shipping.

 Files all current and accurate working materials in specified locations.

 May determine ink requirements for press and customer review and approval if providing on-site customer support.

 Checks all materials and proofs prior to being issued to customers to ensure accuracy and accordance with internal quality

assurance standards.

 Approves internal colour work for jobs through liaison with Colour Manager.

Production Coordination:

 Coordinates and/or participates in art turnover meetings with Production Manager(s) and operators to ensure correct

transfer of information is given for job completion.

 Liaison with sales and/or customers to obtain missing information or materials. May communicate directly with customer

depending on account structure.

 Participates in customer meetings with or without sales staff as an information source and to ensure positive customer


 Provides sales and/or customers with status of current jobs to ensure customers kept updated.

 Advises sales and/or customers of any delays in meeting delivery dates.

 Advises Production department of any special customer requirements.

 Liaison with front-end, sales, production, scheduler and plants to ensure accurate and complete information provided to

complete jobs. If providing on-site customer service, will communicate directly with customer production/scheduling staff.

 May liaison and work with suppliers to prepare orders to meet customer needs.

 May prepare documentation for customer press.

 Ensures customer supplied inks and stocks are received when necessary.

Quality Control:

Customer Service Support:

 Answers and solves customer’s queries.

 Learns layout requirement for each customers and ensures prompt response to layout questions.


 Ensures any customer concerns or issues are addressed by advising Customer Service Manager/Account Manager and

following up as necessary.

 Advises Customer Service Manager/Account Manager of any difficult obtaining quotes or P.O. numbers.

Knowledge & Skills Required

 Highly flexible.

 Completion of post secondary university or college degree, preferably in graphics communication management and/or design

or similar.

 Solid experience in customer service, preferably in a packaging environment.

 Strong understanding of the graphics packaging industry.

 Strong knowledge of job costing procedures.

 Excellent organizational and time management skills.

 Excellent interpersonal and communications skills, both written and verbal.

 Proven customer service skills and ability to deal effectively with difficult customer situations.

 Proven team player.

 Ability to multi-task in high-pressure situations.

 Ability to work with minimal supervision.

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