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Production Specialist

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We need a production specialist who can shift easily between various roles, including programming, content creation, technical support, and other requirements as they are needed. They must be disciplined, a problem-solver, accurate, and flexible enough to work on multiple projects a week. They must be able to work with external and internal partners to ship games, support marketing campaigns, and implement ads/spons campaigns, as well as support community and technical support efforts. There’s no average week but the person in this role can be expected to program daily and weekly content, ship games, assist the ads/spons team including creating microsites, deliver marketing initiatives, and work on community and support projects.

• Daily web content updates using (X)HTML, and CSS. XML and Flash experience preferred.
• Familiarity with Publishing systems and a willingness to identify and drive requirements to the product team to improve an existing system.
• Understanding of both day-to-day publishing and software shipping cycles
• Experience in online customer support or creating online customer support content.
• Experience with Community Management
• Ability to create processes and process documentation for new tasks and provide critical analysis of existing processes and process documentation.
• Ability to understand and tie web analytics to content creation and evaluation. Will at times be called upon to create and implement tracking links and run reports.
• Ability to manage multiple projects at various stages of development
• Ability to perform quality assurance tests on published pages.
• Ability to work independently – self-motivated and able to meet hard deadlines.
• Ability to deal with ambiguity and creatively problem solve.
• Detailed oriented and accurate.
• Strong interpersonal skills and a good sense of humor
• Experience as a gamer, especially with casual games.
• Strong oral and written communication skills.
• Team player who works well with others.
Additional: 2+ years professional web publishing experience and 2+ year technical support experience required. Must be able to accomplish objectives that span multiple product or subject areas, and possess proactive and strategic problem-solving skills. Must have strong HTML and CSS skills. The ability to work under deadline pressure is required. Must be able to work independently and as part of a team. Bachelor's degree preferred. Work related experience may substitute for degree.

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