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Production Assistant

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ESSENTIAL DUTIES & RESPONSIBILITIES:
Website & Email

• Performs the final assessment and approval of marketing content, website promotions, and emails prior to publishing on company websites. Requires hands-on testing of the following website components:
o copy – including marketing copy, alt tags
o page links – ensure proper page loads when clicking through email links
o product image accuracy
o regularly place complete orders in checkout
o browser compatibility, including Firefox, IE, and Safari
o promo code validation
• Coordinates review and final sign-off of email content with other Production team members; documents feedback and manages any required changes.
• Owns the documentation, maintenance, and communication of the weekly marketing push schedule; works with manager to ensure accuracy on an on-going basis.
• Partners with 3rd party email vendor to deliver files and documents necessary to distribute marketing emails on a regular basis.

Site Features/Customer Experience
• Works closely with team in tracking and troubleshooting defects found, clearly communicating issues and the potential root cause. Escalates issues and recommendations with an appropriate level of urgency.
• Assists team on various projects to help improve the overall site experience.
• May be asked to assist with special projects as needed.


REQUIRED QUALIFICATIONS:
1) Knowledge, skills & abilities:
• Understanding of Internet technologies and web-based content publishing, production, and UI issues.
• Understanding of web production and release processes, including direct experience with website/email tools and technologies.
• Ability to work effectively with both business and IT counterparts, leveraging best practices and providing assistance when needed. Process driven.
• Excellent oral/written communication, analytical and interpersonal skills; strong attention to detail.
• Self-motivated and driven. Ability to work independently with a constant sense of ownership for the quality assurance of site.

2) Minimum educational level:
• Bachelor’s Degree or equivalent

3) Minimum experience:
• 1-2 years online experience in testing or in a web production environment.
• 1+ years experience in an Internet environment. Retail eCommerce experience a plus.

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