These job descriptions are examples. Looking for work?

Find JobsFind Jobs

Product Support Analyst

0 people like this description

This top social media company is seeking a Product Support Analyst to join the Product Support team. The Product Support team fuels ads product quality and engagement by representing the voice of the advertiser and the Sales team. As an analyst, this person will be responsible for monitoring the quality and stability of their ads products. You will develop expertise in areas of the ads product and work directly with Sales and customers as a trusted partner to help identify and understand product issues and confusions and work directly with the Forensic Ad Analyst team, Product & Engineering to help resolve product issues. He/she will work with the leads on these various teams responsible for the ad products to drive down bug counts and ensure ongoing communication with key stakeholders across Sales and end-advertisers. He/she will also serve as the face of the ads product to Sales and its customers through communicating known issues and evaluating and improving education. The regular schedule on most days would be 8.30 am - 5.30 pm (with a 1 hour break) - but flexibility in working an evening shift 1-2 days/ week, and 4-6 hours over one weekend every week would be required

Skills:
-Analytical - ability to think through problems
-Ability to prioritize
-Strong customer service experience
-Prior knowledge of digital advertising
-Strong troubleshooting/ticket escalation experience
-Intermediate excel skills
-Preference for candidates with strong analytical ability

Education:
Bachelors or higher - math fields or business

These job descriptions are examples. Looking for work?

Find JobsFind Jobs