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Product Specialist/Technical Writer

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We are seeking a Product Specialist for one of our San Francisco Bay Area clients! The main function of this role is to provide product management support for web-based applications for reporting, expense management and card program compliance management. In this role you will be creating quality product documentation including release notes that will be used by the internal product implementation teams and customers. You will work with the product team who builds the tools to gather the appropriate information and understand the features.

Responsibilities
• Provide consulting services and product support in the definition of a product road map and strategy
• Assist with product roadmap development and tracking against it
• Assist with product documentation, user acceptance testing and review, marketing collateral development, competitive analysis and feature and fact sheet development
• Work closely with business and regional representatives to ensure effective two-way communications regarding collection of global business requirements and communication of key product decisions, plans, and functional releases.
• Provide core product documentation and guidance to other teams producing marketing, implementation, training, and support materials.
• Drive requirements prioritization and tracking of products.
• Elaborate business requirements for the product roadmap.
• Communicate business requirements to technical teams and external vendors for creation of functional and technical requirements. Validate accuracy of functional and technical requirements documents.
• Communicate with internal support and sales teams to educate, gather customer feedback and resolve product issues.

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