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Product Owner/Product Manager

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AQUENT is partnering with one of our COOLEST clients to help them add a Product Manager to their team in Plano, TX!!

The client’s Home Loan team is in need of a product owner. This individual will be responsible for the product back log of statements (billing and escrow) and critical correspondence items. They will shape and execute strategy of the tech team to maintain compliance and enhance customer experience.

Must Have:
3-5 year experience with MSP in the Home Loan servicing industry
Experience with SQL or other query languages.

Responsibilities:
• Develop and prioritize product requirements for statements and critical correspondence items.
• Own the health of the technology, and track performance by partnering support teams and operations.
• Analyze information to make decisions and/or influence change.
• Maintain close working relationship with our business partners, industry groups and other cross-organizational partners

Qualifications:
• 3-5 year experience with MSP in the Home Loan servicing industry.
• Experience with MSP data and output files.
• Experience with SQL or other query languages.
• Passion for customers and a demonstrated focus on customer experience
• Energy, motivation, and commitment to drive to results in a challenging, fast-paced environment.
• Strong interpersonal skills with the ability to work internally across all teams as well as externally with partners and vendors
• Strong analytical and problem solving skills with an attention to detail
• Excellent verbal and written communications skills

Additional Notes
Ideal candidate will have:
- 5 years or product owner experience preferably in the financial service industry.
- Experience developing consumer or enterprise software.
- Cross functional management experience.
- Agile experience.
- Experience with analysis and implementation of regulatory changes such as CFPB in Home Loan servicing.

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