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Product Manager (Online Experience)

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A Vitamin T client located in McLean, VA is looking for a talented, customer-focused Product Manager to join their Online Experience team. In this role, you’ll be responsible for leading product discovery and development for various features on their eCommerce platform where millions of users design custom products online.

RESPONSIBILITIES:
As a Product Manager, you will be responsible for identifying opportunities for new site features or improvements to existing features that help achieve our clients overall strategic goals. You will lead the product discovery process to refine, validate and prioritize these opportunities and work closely with a team of designers and engineers to bring these new ideas to life.

In this role, you will be heavily involved in customer research activities including market research, usability testing, live on-site experiments, and analysis of site analytics. You will also play the role of product owner in an agile development process working on a daily basis with user experience designers, visual designers, and software engineers to make strategic and tactical decisions about product functionality, balancing appropriate tradeoffs between business goals, user goals, scalability/maintainability, time-to-market, and process efficiency.

You will also be responsible for communicating the vision and plan for your road-map and soliciting and synthesizing feedback from across the organization.

As a member of a small, nimble team you should also expect to function as an individual contributor from time to time on selected projects by performing user research, user experience design, quality assurance, or other such work to ensure that all aspects of the development process are covered as needed.

In this role, you will receive ongoing guidance and support from the Director of Product Management, Online Experience and work closely with many other members of the E-commerce Team and other stakeholders company-wide.

MEASURES OF SUCCESS:
The key measures of success for this position are:
- Development of road-maps, project plans, and requirements that meet overall strategic goals with innovative, achievable solutions
- Successful delivery of online experiences that increase conversion rates, order volume, and customer satisfaction
- Effective communication and coordination among team members and key stakeholders company-wide

SKILLS AND EXPERIENCE:
As a Product Manager, you must have a passion for great customer experiences and empathize with users’ goals and challenges, demonstrating good instincts about consumer behavior and business dynamics. Additionally, a successful candidate will have:
- Practical knowledge of product management practices including road-map development, concept validation, requirements definition, and feature prioritization
- Ability to motivate teams and facilitate action, especially within a highly-collaborative and non-hierarchical environment
- Keen attention to detail and good judgment for when something is “customer-ready”
- Strong written and verbal communication
- Basic project management skills and ability to juggle multiple projects
- Facility with statistics/data analysis with an ability to visualize customer behavior through metrics
- Working knowledge of current practices in user-centered design and web technology

For this position, we’re looking for a candidate with the following experience:
- At least 2 years of hands-on experience in a product development role of a software-based product (ideally web-based)
- Track record of envisioning solutions to meet customer and business goals
- Demonstrated ability to develop and understand strategy and to inform and make strategic tradeoffs
- Bachelor’s degree
- Prior experience in a consumer online service, retail or other e-commerce industry is highly desirable

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