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Product Manager

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Refine and build the assigned product offering over time in order to achieve and maintain product leadership. Work with internal and external customers to understand needs of all constituencies utilizing the product; document and manage customer requirements and expectations. Primary customers will include Sales and Account Management, Global Customer Service and others TBD. Work with all involved in project to ensure requirements are understood and prioritized appropriately Monitor and track product feedback to help in the prioritization of development projects Build effective relationships with key internal business teams Identify project stakeholders, elicit project requirements and write business specification documentation for consumption by Development Teams Work with Development Team through product development cycle to ensure features developed meet the desired business objectives Collaborate with the Development Team to evaluate technical options, conducting build versus buy analysis. Review project functional specifications to identify missing, incomplete or incorrect requirements with respect to business requirements and work with appropriate partners to resolve Liaise between product development and business owners to ensure clear communication, understanding and ultimate project success Act as product champion for internal stakeholders Work with Development Team to impart product knowledge and produce what will become the basis of sales presentations, collateral, and press releases where appropriate, identify operational requirements throughout the enterprise (i.e., Finance, Customer Support, Marketing, Supplier Partners, Training, etc.) for the successful deployment of projects to ensure these requirements are met Validate projects after deployment to ensure they meet all operational and business requirements

In an agile environment, drive the entire product lifecycle: requirements definition through specification, design, coding, quality assurance, implementation, integration, launch, and production support with Brand, supplier, and end customer usability in mind. Synthesize requirements underlying feature requests, recommend alternative technical and business approaches, and lead engineering efforts to meet aggressive timelines. This will include writing user stories, driving design, clarifying requirements and coordinating efforts to scope, schedule, and deploy new features. Clarify, prioritize and drive project commitments as well as establish and maintain clear lines of accountability. Break down work into logical function groupings to enable the team to deliver early and often. Address bottlenecks, provide escalation management, anticipate and make tradeoffs, balance the business needs versus technical constraints, and encourage risk-taking behavior to maximize business benefit. Effectively manage expectations and resolve conflicts to balance customer, business and technology platform goals.

Qualifications:
•Detail oriented, yet able to look at a wide array of business and technical choices & identify what truly matters; problem solving skills a must
•Effective written and oral communication with multiple levels of vendor, business and technical leadership •Comprehensive understanding of software processes (development, configuration, testing, and deployment) is critical in this role
•Maturity, judgment, negotiation/influence skills, analytical skills, and leadership skills are essential •Familiarity with global ecommerce and / or online retailers •Prior experience with back-end payment processing a plus

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