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Product Manager - Jewelry

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Our client is a local eCommerce company who is looking for an associate product/ program manager to work on a strategic initiative to improve seller and customer experience. This initiative is transforming the jewelry category, and has a significant impact in this business. This person will be responsible for executing the day-to-day operations of this initiative in the US, and work directly with our Jewelry Suppliers and core team.

Key Responsibilities:
Execute an initiative that will maximize customer experience, seller experience, and business benefit
Work cross-functionally with other teams, and external partners.
Recommend end to end process improvements

Basic Qualifications:
Bachelor's Degree
Quantitative data skills (such as Excel)
Personable, Ability to Communicate Clearly.

Preferred Qualifications:
2+ years program, project or product management experience in a retail or e-commerce company
Experience in jewelry industry
Detail Oriented
Experience in a customer service role is a plus
Experience in rules enforcement is a plus

Successful candidates will demonstrate:
Taking complete ownership of all day-to-day activities, big and small
Strong passion for improving customer seller experience
Superior verbal and written communications skills
High attention to detail including precise and effective customer communications and proven ability to manage multiple, competing priorities simultaneously
Creativity innovating and developing new end to end processes
Proven ability to work with cross-functional teams; excellent interpersonal skills
An ability to work in a fast-paced environment where continuous innovation is desired
Analytical and quantitative skills (includes the ability to effectively use tools such as Excel) and an ability to use hard data and metrics to back up assumptions

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