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Product Development / Innovation Manager

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Seeking a Product Development Manager (5+ month contract role) for a large consumer credit reporting agency in Alpharetta, GA. * Experience in online customer services / financial services preferred.*

This role is responsible for creating and evolving strategies for credit and identity direct-to-consumer products and solutions. This role will collaborate closely with the functional areas of IT, Marketing, and Operations to develop and launch new products based on market research, data, and trends.


* Keep up to date on competitors & their products and recommend changes based on these assessments.

* Partner with Research & Insights team to gain consumer insights.

* Stay current on new technologies.

* Work with cross-functional teams to develop product concepts based on competitive/industry trends and research.

* Develop and continually evaluate the pipeline of product and feature ideas.

* Manage New Product Innovation (NPI) program including:

* Determine go-to-market strategy of new products including partnering with cross-functional team to:
-- Business Case development
-- Collection of VOC throughout the product development lifecycle
-- On-going monitoring of new product pipeline
-- Analysis and management of new product revenue targets
-- Develop marketing and launch plans
-- Identify channel and verticals to sell new products
-- Price products
-- Determine operational support needs and prepare call center agents
-- Create launch materials
-- Define key measurements of product performance and success criteria.

* Lead special projects.


* Experience in online consumer services and financial services helpful.
* Technically-capable individual with proven track record with product innovation.
* Proficient in problem framing, user personas and user stories.
* Superior organizational and analytical skills and the ability to follow-through on complex tasks.
* Strong project management skills.
* Ability to effectively interact with multiple stakeholders, including product delivery, marketing, call center operations, etc.
* Knowledge of and enthusiasm for technology in an Internet environment.
* Strong verbal and written communications skills.
* Hungry for innovation with an entrepreneurial/startup mindset.
* Deep understanding of web and mobile development technology.
* Experience leading dynamic ideation sessions and successful experience with consumer insight generation.

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