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Product Developer/Designer Consultant

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Our client is seeking a Senior Consultant to join their Customer-Centered Solution Design & Innovation team. The right candidate will be an integral member of a focused innovation team within Global Marketing, that is responsible for helping to enhance the experiences of existing and potential customers by uniquely delivering against their needs, wants and desires. Collectively, this team uses a multi-disciplined approach for building deep customer understanding and then translates this knowledge into meaningful and differentiated new strategic business opportunities. It requires flexibility in thinking, the willingness to take on different roles at different times, and the ability to work across a range of teams, functional areas and systems to ensure success.

We are seeking an experienced and dynamic design professional with a proven track record of successful design management and execution. The position requires a deep understanding of user centered design principles, excellent creative problem solving skills, an exceptional sense of human behaviors, the ability to translate customer insights into compelling and integrated solutions, and the drive to influence others through vision and captivating possibilities. As a member of the team, the Senior Consultant will have responsibility for:

• Defining and leading contextual research efforts (situational interviewing, ethnographic studies, etc.) that support customer need finding and deeper understanding of behaviors, attitudes and emotions as a way to uncover and characterize new opportunities, solutions and innovations.

• Collecting, analyzing and extracting broader insights through the in-depth investigation and integration of multiple sources of information that includes, but is not limited to, primary research, secondary research, trends analysis and competitive intelligence. This requires the ability to be intuitive, to recognize patterns, and to deeply understand core drivers that will inform the strategic design direction.

• Synthesizing unstructured problems and insights into tangible understanding that can easily be communicated to others through graphical visualization, sketches, videos, and verbal presentations. This includes the use of such techniques as mind mapping, scenario creation, story telling and journey mapping along different touchpoints that highlight user goals, interactions and experiences.

• Breaking down complex issues into appropriate models that reframe the problem space in ways that spark new ideas around holistic, customer-centered solutions. This will require bringing many POVs together within meaningful frameworks as a tool to guide collaborative and iterative solution development around the specific challenge.

• Applying various tools, techniques and methods at various stages of the design and development cycle that support ideating, combining and clearly defining successful new offerings, alternative solutions, innovative services and product-service systems. The ability to facilitate multi-disciplinary workshops and ideation sessions will be a critical activity.

• Leading iterative research to guide the creation and evaluation of new concepts or solutions. This would include online boards, co-creation design sessions, usability studies, crowd sourcing techniques and other similar methods.

• Bringing emerging concepts to life through visual designs (sketches, illustrations, computer renderings, workflows), prototypes or other methods that communicate the idea in a compelling way. This will be required to test and optimize solutions with customers, partners or stakeholders, as well inspiring others in the organization around the range of possibilities.

• Aiding in the identification and development of test & learn pilots or quantitative research that validates new concepts with targeted end users. Includes guiding further concept iterations based on results, documenting detailed design criteria of validated solutions, and supporting the development of specific business cases to secure appropriate approvals and funding for full-scale development.

• Applying a strategic lens across all insights and design activities to guide development of a long-term product roadmap and new idea portfolio.

• Collaborating closely with cross functional teams, building strong relationships across business segments and managing external design resources as an extension of internal capabilities.

• Developing and promoting opportunities within the broader organization for the use and application of design thinking methodologies as a key approach to successfully solving complex and ambiguous problems. A key goal is to begin shifting the organization towards a design and innovation culture.

• Setting direction and managing competing priorities to ensure most prudent use of resources.

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