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Process Manager/Email Producer

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AQUENT is partnering with a Digital Messaging Project team in Richmond, VA for an individual to support the creation and refinement of new and existing email, SMS, and push notification messages across the enterprise. This role partners closely with other technology teams, 3rd party vendors, business lines to identify new opportunities to enhance customer experience, define intent, and ensure the successful launch of messages to our customer.

Must Have:
- background in digital technologies with the understanding for email products and interfaces
- strong analytical skills, experience in IT development with strong knowledge in Agile processes
- at least 2yrs of project/process/product management experience
- at least 1yr of HTML/CSS coding experience

This is what you’ll do:
--Manage the implementation of new messages, including email, SMS and push notifications, from initial concepts through delivery.
--Work with LOB partners to finalize intent and obtain necessary process approvals, in addition to coordinating the testing and validation of E2E processes needed to send messages.
--Ensure all aspects of risk, compliance, and process controls are well-managed and followed.
--Support multiple teams and Lines of Business and projects of various sizes.
--Act as the lead for new projects, while engaging and supporting our team to ensure the best solution is developed for each message.
--Develop and deliver new messages, including configuration, HTML coding, testing, contribution and launch activities.
--Provide clear and concise communication with project team and mid-level management.

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