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Print Production Specialist

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Provides Legendary Customer Service by ensuring the printing process meets the needs of our Internal Customers on a day-to-day basis. Provides hospitality by assisting with mail, receiving, processing, shipping, delivery, warehousing, and fulfillment functions. Assists with the production and installation of Company signage and artwork.

Ensures excellent Customer Service to all Customers. Must be familiar with all high-tech digital printing equipment, software, imagine graphics, check printing processes, LAN and functions (i.e., bindery work, etc.). Assists in efforts to resolve Internal/External Customer issues. Assists Leadership in developing and implementing new service projects and programs. Communicates updates and issues to Leadership and Internal Customers, both verbally and in written form.

• Must keep accurate records for SOX compliance.
• Assists Customers with information and special requests and needs.
• Operates keyboard, multi-line telephone, fax, postage, copier, and signage equipment.
• Operates licensed vehicles, forklift, banding machine, and other warehouse equipment as needed.
• Must be flexible to assist Leadership in different areas of Headquarters Services and Corporate Facilities.
• Works effectively with other departments and outside vendors to develop quality relationships and provide great Hospitality to all departments.
• Must be familiar with fulfillment, shipping and receiving, mail, plotter and finishing equipment and processes.
• Understands and applies Company policies & procedures for printing, receiving, shipping, and processing of orders.
• Performs routine preventative maintenance on equipment. Maintains records on all service area equipment.
• Assists in efforts to resolve Internal/External Customer issues.
• Understands and applies all proper mail codes to orders.
• Researches and verifies all orders and processes to correct location.
• Assists in documenting receipt and delivery of incoming and outgoing shipments and orders.

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