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Print Production Specialist

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Our client is looking for a talented Print Production Specialist to join their growing team.

Responsibilities:
 Point of contact for clients; producing client satisfaction and retention using
responsiveness and ease of process.
 Manage production efforts and facilitate direct mail campaigns from preliminary
art to mailing and delivery in an organized and detail-oriented manner, ultimately
producing the finished products to match the client’s source documentation and
information.
 Follow core compliance SOP’s and QC procedures; utilize checklists and other
company service processes, activities, and operational systems.
 Ensure all client requirements are understood and translated into measurable
and effective communication to all necessary end-users.
 Conduct competitive bidding, procurement, price negotiations and budgeting.
 Interpret and review client’s mailplan and source documents to write data
processing specifications, personalization, and mailshop instructions.
 Manage project schedules and meet deadlines: set, synchronize, and drive
schedules in cooperation with client, internal team, and external suppliers.
 Perform multistage QC procedures, including print proofs, press approvals, data
processing, editing, and additional value-added checking (fact checking).
 Manage artwork, work orders, proofs, change orders, and obtain approvals.
Accurately and quickly update all documents, departments, vendors, suppliers,
and the client throughout project.
 Monitor the mailing progress through proprietary metrics and USPS contacts for
applicable clients.
 Analyze print, data, and mailing for efficiency and cost reduction; negotiate lower
prices through gang or program pricing, cost savings recommendations, and
ongoing discussions with suppliers and internal departments.
 Liaise with management, internal departments, and vendors/suppliers to
troubleshoot problems and provide innovative solutions.
 Conduct multiphase billing; coordinate cost documentation, invoicing, and
postage reconciliation for accurate final billing.
 Cross-train other client accounts for team members on leave of absence of
vacation.
 Setup and manage job jackets (physical and digital), print samples, package
samples, and inventory reconciliations.

Experience and Requirements:
 Minimum of two years of experience in the direct mail industry.
 Experience providing production management and customer service to multiple
clients and their multiple fundraising programs/campaigns.
 Must have proven record of working independently and efficiently on multiple
projects while meeting deadlines.
 Proven ability to develop and maintain strong working relationships with internal
staff and outside partners/vendors.
 Must be available to regularly work outside of normal business hours

Skills:
 Proficient use of a database system: There are lots of follow-up calls and emails,
vendor check-ins, and invoicing to manage – our proprietary production
management system was designed to ensure that the many moving pieces of
each project can easily be tracked and managed. We’ll expect you to dive in and
learn the hands-on application, asking questions as you go.
 Proofing skills: We expect that you’ll ensure that each end-product is an exact
match to the agreed-upon proof.
 Microsoft Office suite (Windows, Outlook, Word, Excel): Highly
proficient/expert.
 Excellent written and verbal communication skills: You understand the
importance of tone and how to communicate clearly, whether it’s over the
phone, via email, or face-to-face. You know how to communicate technical
information to non-technical audiences.
 Printing experience: You have a working knowledge of printing methods, data
processing, personalization, and mail shop operations. You are fluent in direct
marketing and printing/mailing industry terminology.

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