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Principle/Senior UX Researcher

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We are looking for a Principal/Senior UX Researcher who can bring their breadth of research skills to help train Lean-related methodologies and drive a culture change in our engineering organizations. This position will focus on training engineering teams to be more customer-focused and data-driven by teaching them how to write research questions, conduct customer interviews, and analyze their findings. In this project, you will work closely with our multi-disciplinary team of researchers, project managers, and designers on iterating our new training materials, conducting workshops, and executing post-training activities. The ideal candidate should have an expertise in UX Research, experience in corporate training, and a desire to learn about a complex technology domain.

Responsibilities:
• Lead the UX Research section of this project
• Lead the process of iterating and developing new training material
• Collaborate with the project team in preparation of training workshops
• Conduct large training sessions and facilitate practice exercises
• Work with the project team to prepare and facilitate full day events which bring customers to the engineering teams to participant in interviews.
• Drive post-training research activities with engineering teams
• Lead, train, and grow an internal community of promoters for the cultural change

Required Qualifications:
• 10+ years of industry experience conducting user research and effectively partnering with development teams to improve the user experience based on research results.
• High level of experience using a breadth of user research techniques at various stages of the development process (e.g., phone interviews, surveys, lab usability studies, field research/ethnographic techniques, telemetry).
• Strong public speaking with large groups (100+) and written communication skills.
• Experience in corporate training and driving big customer-focused initiatives
• Excellent collaborations skills and experience working with engineering teams and senior leadership teams
• An MA/MS or Ph.D. in Human Computer Interaction, Human Factors, Psychology, or related field
• Ability to get up to speed with a new, highly technical area quickly
• Ability to travel up to 25%.

Desired Qualifications:
• Experience with Lean UX or similar methodologies
• Research experience with IT users, systems, and services
• Previous corporate and technology experience

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