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Principle/Senior UX Researcher

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Help us defining a vision of how to be more customer-focused and data-driven! We need a talented Principal/Senior UX Researcher to assist us with training Lean-related methodologies and driving a cultural change in our engineering organizations. You will work closely with our multi-disciplinary team of researchers, project managers, and designers on iterating our new training materials, conducting workshops, and executing post-training activities. The ideal candidate should have an expertise in UX Research, experience in corporate training and desire to learn about a complex technology domain.
Responsibilities
• Lead UX Research part of the project
• Lead the process of iterating and developing training materials
• Help the project team with preparation of the training workshop
• Conduct the training and facilitate practice exercises
• Help the project team with preparing and conducting customer events
• Drive post-training research activities with engineering teams
• Lead, train and grow an internal community of catalysts for the cultural change

Required Qualifications
• 10+ years of industry experience conducting user research and effectively partnering with development teams to improve the user experience based on research results.
• High Level of experience using varied user research techniques at various stages of the development process (e.g., phone interviews, surveys, lab usability studies, field research/ethnographic techniques, telemetry).
• Experience in corporate training and driving big customer-focused initiatives
• Excellent collaborations skills, and experience working with engineering teams and senior leadership teams
• Strong oral and written communication skills.
• An MA/MS or Ph.D. in Human Computer Interaction, Human Factors, Psychology, or a related field
• Ability to get up to speed with a new area quickly

Desired Qualifications
• Experience with Lean UX or similar methodologies
• Previous Research experience with IT users, systems, and services

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