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Principal UX Researcher

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Aquent's Fortune 500 Tech client is seeking a Principal UX Researcher for a full-time/permanent role located Mississauga.  

They are seeking a talent who will work in their Mississauga office, at the intersection of qualitative and quantitative research to better understand those who work for themselves. If you have a passion for serving the people who dare to dream and work for themselves everyday,  this is the job for you. This team will partner with marketing and product teams alike to observe, synthesize, and activate learnings about customers, product experience, and messaging (to name a few) to help bring these delight experiences to life. 

The person in this role needs to be comfortable working across disciplines with cross-functional teams. They must have the ability to balance rigor with speed and scrappy approaches, fluently choosing the most appropriate tools and methodologies. They also need to know when to step back and connect the dots across many insights for a more strategic point of view. They are looking for someone who is smart, humble, curious, and of course, completely obsessed about customer insights. 

Who you are  Self-driven, able to work independently in a fast-paced entrepreneurial environment, and has a passion to teach others and build organizational capabilities. 
Are you ready to work on a multi-billion dollar business that profoundly improves the lives of small business owners around the globe? Great. We’d love to meet you. 

What are you responsible for?
Work closely with product and marketing teams to define the most important research questions, lead research, facilitate synthesis to get to compelling insights, and finally turn the insights into action
Define the most important insights that drive seamless customer experiences and delight.
Partner with cross-functional teams to create delightful and seamless customer experiences
Drive product decisions through in-depth customer, market, and design insights. 
Drive a variety of research projects ranging from usability studies to the more strategic insight work. 
Collaborate with market research and data analytics to answer complex research questions. ​

What you need 
Expert in both evaluative and generative research methodologies 
Experience with quantitative research methodologies and lean experimentation
Proven track record of using consumer insights to drive product strategy.
Ability to distill research findings into high fidelity, concise, and compelling presentations, data visualizations, and/or infographics 
Ability to establish priorities, work independently, and proceed with objectives without supervision 
Great interpersonal skills to collaborate with a wide variety of colleagues in other disciplines and cultures 
Excellent written and oral communication skills, and engaging presentation and/or storytelling skills
BA/BS degree 
7-10 years experience with design research and minimum of 2 years exclusively as a UX Researcher

Desire to have fun while creating top-notch work that has incredible impact

The Perks! ​​

Onsite gym 

Beer refrigerator 

Lots of socials 

Unlimited Starbucks coffee 

Abundance of fresh fruit 

Healthy snack 

Free massages! 



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