These job descriptions are examples. Looking for work?

Find JobsFind Jobs

Presentations Operator – Mon > Fri - 5 pm > 1 am

0 people like this description

Position: Presentation Operator
Department: DPT
Reporting to: Team Leader / Presentations Manager

Purpose of Role
- Ensure all work is quality checked, taking responsibility for the consistency, deadline management, accuracy and quality of presentations / documents in accordance with corporate standards and SLAs
- Liaise with banking clients and colleagues in a professional and helpful manner, promoting the client and its affiliates in a positive light at all times
- Promptly raise issues / areas of development with management together with possible options for consideration to facilitate a swift resolution
- Be fully familiar with, effectively utilise and contribute towards the continuous improvement of the team and its processes
- Ensure all relevant information is recorded accurately
- Keep up-to-date with best practice
- Support the Management team as requested
- Complete all administrative and compliance duties, as required
- Confidently answer technical queries
- Support colleagues and promote strong team working by developing effective working relationships with management, colleagues and clients
- Work to make service delivery improvements by proactively identifying areas for professional, operational and team development

Key Responsibilities
- Accurately create and amend presentations / documents in a timely manner and to corporate standards
- Ensure all work is quality checked to the highest standards – proofing own and others’ work
- Ensure a professional tone and appearance at all times
- Communicate effectively with workflow, management, client and team, as appropriate, to help effectively manage operational requirements and manage client expectations
- Be familiar with and follow all departmental, company and client policies and procedures
- Proactively maintain compliance on all relevant H&S and FCA regulated material
- Ensure a smooth and effective handovers, as required
- Punctually and accurately record all required information, including use of job tracking system and the workflow teamboard
- Continue to develop strong technical knowledge to confidently support client and team
- Undertake any ad hoc duties as requested by Management team, including workflow support
- Create functional, bespoke presentations / documents as well as ad hoc look and feel templates

Person Specification
- Strong background in presentation work with advanced knowledge of PowerPoint, Word and Excel (Office 2007 / 2010)
- Possesses a critical eye in terms of accuracy with excellent proofing skills; possessing a “right first time” attitude
- Excellent customer service skills, confident to liaise with all levels in the Bank to the highest levels of professionalism
- Good written English, excellent communication and interpersonal skills
- Strong solution and service delivery focus
- Ability to work under own initiative and as part of a team, under pressure and to tight deadlines
- Ability to remain calm and deal effectively with challenging time critical situations
- Strong advanced charting
- Demonstrate an adaptable and flexible approach
- Self-motivated, possessing excellent organisational, technical and planning skills with a “can-do” attitude
- Displays active listening skills and possesses good judgement

These job descriptions are examples. Looking for work?

Find JobsFind Jobs