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Presentation Team Leader - Mon-Thu 5 pm > 1 am & Fri 6 pm > 2 am

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Position: Presentations Team Leader
Department: DPT
Reporting to: Presentations Manager

Purpose of Role
The role requires the individual to work as part of a team liaising closely with clients to produce pitchbooks and graphic material. Responsibility for the management of the document with time and quality parameters and handling customer queries. To liaise with bankers in a professional and helpful manner at all times. Manage the operating team by taking on the full responsibility for team development, appraisals, and employee relations. Deputy to the Presentations Manager – acting Manager in their absence.

Accountability
- To ensure the smooth running of the evening/graveyard/weekend teams
- To communicate regularly with the Presentations Manager and highlight any team needs
- To manage and source all client feedback, positive and negative and to report back to the Presentations Manager

Team Development and Management
- To ensure that team members receive the necessary level of training and are motivated in order to produce accurate and timely documents
- To ensure that training needs are appraised regularly with timely action taken
- To manage team quality and customer service
- To build a strong team, and to manage it on a daily basis
- To help manage holiday and sickness allowances and cover, so as to minimise disruption to the team (where appropriate)
- To develop and motivate all team members in order to increase productivity and reduce staff turnover
- To own and take responsibility for own work in terms of the final product e.g. consistency, accuracy and quality
- To facilitate problem solving within the team
- Ensure the appropriate induction and buddying of new team members
- To communicate regularly with the Presentations Manager and highlight any team/client needs
- To ensure team complete timesheets and overtime forms and any other related administration
- Performance management of Operators including holding interim and annual appraisals
- Identify and resolve any resourcing and skill gaps
- Assist with recruitment of additional staff as/when required

Client Focus
- To ensure the client is communicated to at an appropriate level and appropriate frequency
- To build a professional and working relationship with all clients
- To manage and source all client feedback, positive and negative and to report back to the Presentations Manager

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