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Partnership Support (Arabic)

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Reason: Special Project 
Department: Media Partnerships 

Job Title: Emerging Talent Support (Arabic) 
Duties: Facebook was built to help people connect and share, and over the last decade our tools have played a critical part in changing how people around the world communicate with one another. With over a billion people using the service and more than fifty offices around the globe, a career at Facebook offers countless ways to make an impact in a fast growing organization. 

Our massive Social media plaform client is seeking someone to join their Media Partnerships team, focused on the support in the emerging talent in the Middle East. The Media Partnerships team is a rapid growth organization supporting a major initiative to connect people with the public figures and media they care about. Our mission is to improve the media content ecosystem  by enhancing graph quality, creating exceptional support experiences for publishers, and delivering actionable product insights. This individual will work directly with media partners, acting as a primary contact, providing support, collecting feedback, and managing communication. This role will also involve executing  scaled outreach campaigns to create and sustain new partnerships. This position is based in our London, UK office. 

**Responsibilities** 

* Become an expert in the support experience for public figures and media companies on Facebook and Instagram 
* Recommend products and solutions and assist partners with implementation of new products 
* Solicit, organize, and contextualize product feedback from partners 
* Organize lists of media partners and track support requests 
* Help educate and onboard new partners to Facebook and Instagram 
* Troubleshoot to quickly resolve partner issues 
* Ensure the success of partners on Facebook and Instagram through basic training and consultations 
* Develop and catalogue best practices leveraging internal and external learnings across the news ecosystem 

Skills: **Requirements** 

* BA or BS Degree or higher 
* Comfortable offering customer support over the phone and live at events 
* 1+ years of experience in online operations, communications or customer service 
* Passionate about creating world-class service experiences that delight partners 
* Ability and experience working independently and a track record of taking initiative in uncertain, dynamic environments 
* Exceptional communication and the ability to serve as a spokesperson for Facebook 
* Able to prioritize when juggling multiple responsibilities on behalf of multiple partners 
* Extremely reliable, consistent, and hard-working 
* Motivated to support public figures and media companies in achieving their objectives on Facebook and Instagram 
* Some understanding of the media industry and an interest in video. 
* Spoken and written Arabic fluency (Egyptian Arabic) 
Keywords: 
Education: * BA or BS Degree or higher 

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