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Order Management Specialist / Supply Chain

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Purpose of role: 

To manage the fulfilment of the Zone demand plan for specific market / zone based on agreed S&OP sales forecast, ensuring stock availability for market on time to support sales plans including Events and  launches. Must be strong in Excel creating Pivot Tables, V Look Up, and similar functions. 

To run systematic replenishment requirements in line with budgets and sales forecasts 

To deliver high class customer service driving results for Market plans to hit retail sales 
To deliver excellent availability in stores 

Key Job Account abilities: 
Responsible for stock holding and inventory flows to budget in assigned stock pools 
Oversee replenishment process maintaining stock in pools to pre-agreed levels. 
Analyze and react to customer trends and recommend allocation changes. 
Liaise with the MSL on availability and product flow & manage constraints in supply locally 
Understand the current stock position to measure the impact on service levels and the requirement to correct any shortfalls based on latest forecast. 
Assist the manager in developing and delivering business and zone strategy 
To manage the KPI reporting across the team proactively highlighting issues and working with markets and the MSL to manage short stock situations 
Create and manage weekly reporting (fill rate %, OOS, etc) 
Worked alongside finance to drive service levels and cut costs, by identifying process related issues. 
Maintained customer relations to better serve in relation to PIPO, fulfilling adequate stock levels and specialized requests. 
Lead meetings with internal/external Supply Chain & Accounts Payable teams to resolve stock related remittances 
Working Relationships & Interfaces (where applicable): 
Market Commercial/Finance teams 
International MSL 
Distribution & Transport 
Customer Care 
Master Data 
SAP/IT Team 
Brand & Marketing 
External Parties 

· Commercially control spend within your specific remit, working creatively and in a SMART way to reduce both overall costs whilst increasing efficiency 
· To perform other related duties as assigned or requested 
· Responsible for maintaining the ethical standards of the brand including minimising the environmental, health and safety risks in the workplace and responsible for reporting potential risks, real accidents and near misses to relevant managers 
· Champions, supports and participates in The Body Shop Biodiversity 

Advanced Excel 
Experience in Supply Chain/ Merchandising, in a retail environment 
Understanding of Event planning and NPD process 
Experience of influencing cross functionally 
Understanding of supply chain best practice 
Demonstrate knowledge and understanding of retail supply chain with experience of detailed product planning and forecasting 
Experience of improving supply chain operational process 
Excellent understanding of inventory management 

Qualified to degree level or equivalent 
Competencies required: 
Interacts Effectively – Team Working, Senior level Influencing – written and verbal reasoning 
Manages Complexity – Methodical approach, Analytical and Numerate dexterity 
Innovates – Seeks to improve and refine processes 
Demonstrates Entrepreneurship - Ownership of the plan 

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