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Order Fulfillment Process

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The Order Fulfillment Processor will be responsible for accepting and processing orders from our K12 customers (K12 schools and districts). The Order Processor will be responsible for the handling and processing of orders throughout the entire fulfillment process. This process includes verifying that key pieces of order-related information have been collected, communicating with customers when information is missing or incomplete, and fulfilling the order by provisioning digital subscriptions into the customer’s account.

Critical Functions:

• Process orders according to department guidelines and policies; ensure orders are processed within the department’s estimated turnaround time.

• Provide direct support, normally by telephone and email, to users of ALEKS, including instructors, teachers, administrators, students, as well as Sales and Marketing staff.

• Participate in trouble-shooting complex problems with the Senior Order Processor and various team members.

• Carefully manage digital inventory in accordance with company policy.

• Develop and maintain a high level of knowledge regarding the ALEKS product and ordering system.

• Ensure the integrity of order data is maintained through strong attention to detail.

• Provide various reports (typically in Excel) to the Senior Order Fulfillment Supervisor.


• Handle high volume of calls, emails, and workload in a fast paced-environment.

• Ability to manage assigned duties on a daily basis, and keep up with business needs.

• Keep continuous accuracy of all data processed.

• Must be capable of taking on additional responsibilities and/or tasks on a daily basis or when business requires.

• Ability to prioritize work, which consists of balancing multiple tasks and deadlines.

• Perform primary job functions under minimal supervision.

• Follow current procedures while being able to pick-up new processes and apply them accordingly to perform your work.

Required Skills - A successful candidate will have:

• Bachelor’s degree or equivalent work experience.

• Strong written and verbal communication skills.

• Two plus years of customer support experience with both e-mail and phone contact.

• Experience processing orders, managing digital inventory, accepting and handling Purchase Orders and Credit Card information, and/or related experience.

• MS Office experience is required (Outlook, Word, and Excel).

• Great attention to detail.

A successful candidate may have:

• Salesforce experience is a plus.

• Knowledge of Linux/Unix and MySQL is a plus; experience working from command-line

• Experience using ALEKS is a plus.

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