About the role
A lead role specialising on improving our ‘Search & Browse’ customer journey, responsible for step changing how we deliver an improved keyword and facet search experience and develop the roadmap for personalised and dynamic recommenders, it will play an important role across all devices and customer shopping trips.
It’s an exciting role someone with a passion for customers and who thrives under pressure, is well organised, pragmatic, can manage issues, decisions and stakeholders. We want you to be an embodiment of our customer experience vision – to be easy and enjoyable to shop/work with, wherever, whenever.
Key Role Accountabilities
• Putting our customers first – This role requires someone who is always customer focused and will make the right decision based on data available from web analytics and other data sources. We are looking for someone with a track record of delivering against key targets including exit rate, search conversion, product views, etc.
• Understanding of best practice in eCommerce and Optimisation – This role will suit someone who is driven to constantly develop themselves and the way we operate as a team. We are looking for someone who can be an expert in Optimisation and who will look for inspiration from the wider market
• Stakeholder Management within General Merchandise and the wider Tesco business – This role will suit someone who can build strong relationships with the many teams and share best practice, as well as implement better processes that ensure our key stakeholders requirements are prioritised clearly and effectively
• Project Management from conception to delivery – This role will suit someone with experience in managing multiple large projects and the drive to develop the longer term roadmap for keyword and facet search, recommenders and the web hierarchy. This will allow us to influence to development of the tools we have to continually improve
Ultimately, you will be expected to move us forward. You will be expected to help us delight our customers. You will be expected to help us grow and develop our team. You will be expected to help us do the right things at the right times so that we end up at the right goal.
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About the role