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Operations Project Coordinator

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Job Duties:

  • Support partners in integrating their data with The Client Platform.
  • Understand how their data is structured and consult with them on the best way to integrate with The Client.
  • Provide high touch technical support.
  • Troubleshoot, escalate, and respond to product support requests from partnership teams.
  • Leverage internal tools, logs, and data to identify/troubleshoot issues.
  • Act as liaison for Technical Services Product and Tools Operations, internal Product/Engineering, and Development teams, by establishing operating processes, reporting cadence, and ongoing communications with these stakeholders.
  • Learn and build expertise on new processes, operational tools and tracking applications.
  • Compile, analyze, and report on relevant partner or support Key Performance Indicators (KPIs).
  • Drive optimizations and seek to reduce cost through tool or process improvements.

Mandatory Skill/Experience/Education:

  • BA/BS degree; in lieu of degree, 4 years relevant work experience
  • Experience in a Partner Management/B2B support role.
  • Experience in a project management role, working across cross-functional teams.
  • Strong project management, analytical, troubleshooting, influencing and problem-solving skills
  • Ability to manage multiple projects with competing priorities, while working independently to drive projects to completion. Ability to provide effective and pro-active communication to various stakeholders.
  • Effective problem-solving, troubleshooting, and analytical skills.

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