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Operations Analyst

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The Agency, an in-house full-service creative team within our life science client, seeks an Operations Analyst to support their business through compilation, analysis and reporting of data.

Responsibilities:
(1) Generate weekly, monthly and quarterly operations reports, i.e. workload, cost, productivity, campaign metrics, AOP forecasting and other
(2) Approve timecards for contingent workers
(3) Conduct customer satisfaction surveys, measurement and reporting
(4) Support Manager of Operations on tracking of third-party agency contracts and activities
(5) Support Agency Leadership with recruiting efforts; e.g., opening of requisitions, screening of resumes, acquisition of equipment and IT access for new employees
(6) Support Agency Leadership with onboarding of new full-time and contingent workers
(7) Manage and track department assets (e.g., computer equipment)
(8) Process invoices as needed
(9) Work with Sourcing and Manager of Operations on development of contracts and other agreements with third-party vendors

Skills: Qualified candidates will bring the following:
(1) Fluency in Excel, PowerPoint and Access software is a must; experience with Unica-based project management systems is a bonus
(2) Understanding of Accounting (Accounts Payable) and Finance principles and processes
(3) Similar experience supporting a Creative or other Marketing-related team; Practical Process Improvement (PPI) experience a plus for internal candidates
(4) Understanding of kaizen and/or other quality and process improvement techniques for all candidates
(5) Attention to detail
(6) Excellent interpersonal communication skills
(7) Ability to multitask and change focus quickly
(8) Discretion, enthusiasm and can-do attitude related to all job responsibilities

Education: Bachelor's degree in accounting, finance or marketing; degrees in other fields will be considered when candidates have demonstrated experience as outlined below

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