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Operational Support

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One of the most exciting companies in the world is seeking operational support for their large mobile platform store.

- strong technical skills, 
- project management skills, 
- good knowledge of Unix and Linux, 
- knowledge of scripting languages, 
- knowledge of SQL 

Role: Carrier operational support 
Location: London, 6 Pancras Square 
Duration: 12 months 

Job Responsibilities 

Support maintenance of existing 150+ DCB carriers, including: 
-Project managing standard operational tasks that must be performed for each carrier, for example: 
rotating keys and certificates 
-Setup and configuration of carrier facing tools ( partner channel) 
-Communicating API spec changes e.g. the association prefix change DCB - DCB_ASSOCIATION, new monthly report spec and tracking adoption of the changes across all carriers. 

Monitoring and performance: 
-Ensure carriers are operating correctly, contacting carriers when negative changes are detected 
-Troubleshooting technical issues as they occur 
-Carry out basic analysis of revenue performance using data warehouse tools . 

Improve user satisfaction by: 
-Managing charging and refunds issues between carriers and ConOps (quite resource intensive) 
-Provide second level support for ConOps and 
-Inform them proactively about changes to the product 

Skills and experience 

-Intermediate linux system administration ability, e.g. usage of scripting languages, common linux utilities, source control. 
-Analytical skills, e..g analysing system or revenue performance using SQL. 
-Project management skills, in particular managing project working with external customers and vendors. 
-Good verbal and email communication skills 

Nice to have 
-Experience in managing operational support teams 
-Intermediate development experience, in particular in web services, system integration projects or web development 

-Degree level, or equivalent practical experience

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