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Operational Analyst

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A great opportunity to join a rapidly expanding company here in the UK.

Perform as a subject matter expert for Payments Risk Operations Team
• Analyze application and merchant transactional data to mitigate fraud and financial losses
• Act on chargebacks and coordinate with merchants to defend disputes
• Create and implement mitigation plans for higher risk customers
• Applies detailed understanding of payments industry knowledge to developing new operating mechanisms
• Deliver service to our customers that shows we care about them
• Suggest recommendations for product improvements
• Perform root cause analysis of losses and turns data into actionable information for future reviews
• Understand how Risk plays a key role in the social and mobile payments world
• Manage inbound and outbound risk queries over the phone and emails

Qualifications required

• Background in card acquiring industry and risk management
• Excellent problem-solving skills and the ability to apply knowledge to decision making process
• A commitment to personal high standards proven by the desire and ability to contribute to team and company goals
• Excellent communication skills, inspiring confidence while educating customers about best practices for accepting payments
• Proven ability to use MS Office applications, in particular Excel and PowerPoint
• Ability to analyse data, develop recommendations and influence decision makers
• Ability to manage multiple priorities within a fast paced environment

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