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Online Insights Analyst

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This role is all about improving business performance through data, analytics and insight. You will use your analytics skills to come up with actionable insights to improve performance across a range of areas including commercial and Support performance. You will contribute to creating a culture where accurate information is delivered in innovative and easy to understand ways that give a demonstrable improvement to performance.
You will be an expert at spotting trends and patterns in data, and then extracting reasoning and plausible explanations for those patterns. You will take that knowledge and work through your recommendations with key stakeholders. Once implemented you will measure, analyse and report back with further actionable insight. This should be a continual process of optimisation.

The role requires an analytical mind and someone who is genuinely passionate and curious about the use of data to drive decision making. An innovative approach to presentation to ensure simple but effective delivery of actionable insights is essential.

You will work alongside a small team of analysts within the Product Performance team, part of the Online function.

Guided by the business objectives and Online’s goals you will use a range of tools, including Omniture SiteCatalyst and Google Analytics, to interrogate data to come up with clear actionable insight that will drive a demonstrable improvement in performance.

Your KPIs will be around improving conversion and customer satisfaction, as well as driving usage.

You will work with key stakeholders across the business, and play an important role in developing an open culture of sharing data and insight.
You will be an expert at spotting trends and patterns in data, and then extracting reasoning and plausible explanations for those patterns. You will take that knowledge and work through your recommendations with key stakeholders. Once implemented you will measure, analyse and report back with further actionable insight. This should be a continual process of optimisation.


You will work with key stakeholders across the business, and play an important role in developing an open culture of sharing data and insight.

You will be an expert at spotting trends and patterns in data, and then extracting reasoning and plausible explanations for those patterns. You will take that knowledge and work through your recommendations with key stakeholders. Once implemented you will measure, analyse and report back with further actionable insight. This should be a continual process of optimisation.

The role requires an analytical mind and someone who is genuinely passionate and curious about the use of data to drive decision making. An innovative approach to presentation to ensure simple but effective delivery of actionable insights is essential.

You will work alongside a small team of analysts within the Product Performance team, part of the Online function.

Guided by the business objectives and Online’s goals you will use a range of tools, including Omniture SiteCatalyst and Google Analytics, to interrogate data to come up with clear actionable insight that will drive a demonstrable improvement in performance.

Your KPIs will be around improving conversion and customer satisfaction, as well as driving usage.

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